E-LEARNING COURSE for individuals and businesses
The FinSA Ombudsman Office (or “Mediation Body”) and risk management
ABOUT THIS course
Enrollment duration for individuals: 60 days from purchase date
Price: CHF 300.-
The aim of the FINSOM e-Learning course is to assist with the integration of the Ombudsman Office (or “Mediation Body”) as defined in the Financial Services Act (FinSA) into a company’s complaints management policy and procedures, forthe appropriate management of legal, compliance, reputation and regulatory risks.
TIME
Approximately 60 minutes
LANGUAGE
English
PREREQUISITES
None
TARGET AUDIENCE
Front office, compliance, central file, risk and legal professionals
CERTIFICATION
Upon successful completion, participants will earn a certificate.
ASSESSMENT
A formal assessment consisting of 10 questions with a passing grade of 80% forms part of this course.
PURCHASE
This course is available as part of a corporate offer or individual purchase.
FAQ
This course provides insights into the Swiss Ombudsman Office’s role, FinSA regulations, and effective management of client complaints.
Employees in the Swiss financial sector, particularly those involved in client complaint resolution and mediation. No prerequisites are required.
A 10-question assessment with an 80% passing score is required to earn a certificate.
TALK TO AN EXPERT
Do you have further questions? No problem!
Contact us by phone, email or contact form – together, we will clarify all open questions and advise you on the optimal training solution for your company.